Welcome to Mediancart! We are committed to providing reliable shipping and clear delivery timelines. Please review the details below to understand how we handle your orders.
Order Processing
All orders are processed within 1–3 business days after receiving confirmation.
You will receive a confirmation email once your order has been placed, and a tracking number will be provided once your order is shipped.
Shipping Time & Delivery
Mediancart ships across the UAE using trusted logistics partners to ensure timely delivery.
Location: UAE (All Emirates)
Estimated Delivery Time: 5–10 business days
Note: Delivery times may vary due to customs procedures, supplier handling, or regional delays.
Shipping Charges
We offer Free Standard Shipping on all orders unless otherwise specified on the product page or during checkout.
International Shipping
Currently, Mediancart only ships within the UAE. We are working to expand our services to other regions in the near future.
Tracking Your Order
Once your order has been shipped, you’ll receive a tracking link via email or SMS to monitor your shipment.
Delayed or Lost Shipments
If your order hasn’t arrived within the estimated timeframe:
mediancart@gmail.com with your order number.
We’ll do our best to locate your package or offer a suitable resolution.
Address Accuracy
Please ensure all shipping details are correctly entered at checkout. Mediancart is not responsible for delays or undelivered orders due to incorrect addresses.
Questions?
For any shipping-related inquiries, reach out to us at:
📧 mediancart@gmail.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mediancart@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mediancart@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mediancart@gmail.com.
